We want you to love what you wear. If something isn't right, here's how we fix it:
30-day returns. You have 30 days from delivery to request a return or exchange. Items must be unworn, unwashed, and in original condition with tags attached.
How to start a return: Email info@ricalalainc.com with your order number and the item(s) you'd like to return. We'll reply within 2 business days with return instructions.
Refunds are issued to your original payment method within 5–10 business days, once we receive and inspect your return.
Exchanges: Need a different size? Email us and we'll arrange an exchange — you won't pay extra shipping on the replacement.
Final sale: One-of-one ("1 of 1") pieces are final sale and cannot be returned, unless the item arrives damaged or incorrect.
Damaged or wrong items: If your order arrives damaged or isn't what you ordered, contact us within 14 days with photos and we'll replace it or refund you in full — no need to ship it back.
Return shipping is covered by the buyer unless the item arrived damaged or incorrect.